Resolution and Arbitration Policy

  1. Informal Resolution:
    1. In the event of a dispute or alleged violation of the Code of Conduct, members are encouraged to first attempt an informal resolution through direct communication with the involved parties.
    2. Members may seek assistance from the Association’s designated representative to facilitate discussions and explore potential resolutions.
  2. Mediation:
    1. If informal resolution attempts are unsuccessful, the parties involved may opt for mediation.
    2. Mediation involves a neutral third-party facilitating discussions to reach a mutually acceptable resolution.
    3. The Association may provide or recommend qualified mediators to assist in the resolution process.
  3. Formal Complaint Submission:
    1. If mediation proves unsuccessful, the aggrieved party may submit a formal written complaint to the Association.
    2. The complaint should clearly outline the alleged violation, supporting evidence, and desired resolution.
  4. Investigation:
    1. The Association will conduct a thorough and impartial investigation upon receipt of the formal complaint.
    2. All involved parties will be given an opportunity to provide statements and present evidence during the investigation.
  5. Adjudication Panel:
    1. An adjudication panel, comprising impartial board members of the Association or external experts, may be convened to review the findings of the investigation.
    2. The panel will assess the evidence and make recommendations for resolution.
  6. Arbitration:
    1. If the dispute remains unresolved after the adjudication panel’s recommendations, the parties may agree to binding arbitration.
    2. Arbitration involves an impartial arbitrator who will make a final, binding decision based on the presented evidence.
  7. Decision and Implementation:
    1. The decision of the adjudication panel or arbitrator will be communicated to the involved parties.
    2. If suspension or termination of membership is recommended, the decision will be implemented in accordance with the Association’s bylaws.
  8. Right to Appeal:
    1. Members have the right to appeal decisions related to suspension or termination.
    2. Appeals must be submitted in writing within a specified timeframe and will be reviewed by an appeals panel.
  9. Confidentiality:
    1. All information related to the resolution and arbitration process will be treated with confidentiality, subject to legal obligations.
  10. Compliance:
    1. Members are obligated to comply with the decisions reached through the resolution and arbitration process.
    2. Failure to comply may result in further disciplinary action, including legal proceedings if necessary.

This resolution and arbitration process is designed to ensure fair and impartial handling of disputes, upholding the principles of the Code of Conduct within the UK Single Family Association.